Shadow User

Shadow users can be used for vulnerabilities manually imported to Kondukto or automatically fetched from scanners.

When Kondukto assigns issues to relevant people on issue managers, Kondukto checks for the status of the assignee on Kondukto, and when the status is not active, the issues are automatically directed to their shadow users.

The cycle repeats five times as in the following example;

Original UserShadow UserStatus of Original User
JohnMaryAway
MaryDerickDeactivated
DerickJackAway
JackAliceDeactivated
AliceDamienAway

In this case, if you want to assign an issue to John, the issue will be assigned to Damien as long as his status is active on Kondukto.

Original UserShadow UserStatus of Original User
JohnMaryAway
MaryJohnDeactivated
DerickJackAway
JackAliceDeactivated
AliceDamienAway

If John were a shadow user of Mary, as in the example above, the issue would be assigned to John as there are no active shadow users before the original user.

The issue is assigned to the original user if there are no active shadow users before the cycle is completed.